Privacy Policy
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Effective Date: May 15, 2026
Cumberland Site Services, LLC ("Cumberland Site Services," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or request our services, how we use that information, when we share it, and the choices you have. By using our website or providing information to us, you agree to the terms of this Privacy Policy.
1. Who We Are
Cumberland Site Services, LLC is a licensed contractor based in Fayetteville, North Carolina, providing septic system services, excavation, site preparation, and related site services. Our business address is 319 Mike Street, Fayetteville, NC 28303. You can contact us at 910-868-3830 or cumberlandseptic@gmail.com.
2. Information We Collect
We collect two general types of information: information you provide directly to us, and information that is collected automatically when you visit our website.
Information you provide to us may include:
- Your name, mailing address, email address, and phone number;
- The property address where service is requested, and details about the property (lot size, soil conditions, access);
- A description of the service you are requesting or the issue you are experiencing;
- Any other information you choose to include in a form submission, email, text message, or phone call.
Information collected automatically when you use our website may include:
- Your IP address, browser type, device type, operating system, and screen resolution;
- Pages viewed, links clicked, time spent on pages, referring website, and date/time of access;
- Cookies and similar tracking technologies (see Section 6 below).
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, provide estimates, and schedule service appointments;
- Perform the services you have requested and communicate with you about those services;
- Send invoices and process payments;
- Send service reminders, scheduling confirmations, or follow-up communications;
- Improve our website, services, and customer experience;
- Comply with applicable laws, regulations, and permitting requirements;
- Detect, prevent, or investigate fraud or misuse of our website.
We do not sell your personal information.
4. How We Share Your Information
We share your information only as described below:
- Service providers. With trusted third parties who help us operate our business, such as scheduling software, payment processors, accounting providers, website hosting, and email/SMS services. These providers may access your information only to perform tasks on our behalf.
- Subcontractors. Where a job requires specialized work (for example, electrical, plumbing, or hauling), we may share necessary job details with the subcontractor performing that work.
- Legal and regulatory. When required by law, court order, subpoena, or to comply with permitting, inspection, or environmental reporting requirements applicable to septic and site work.
- Safety. When we believe disclosure is necessary to protect the rights, property, or safety of Cumberland Site Services, LLC, our customers, employees, or the public.
- Business transfers. If our business is sold, merged, or otherwise transferred, your information may be transferred to the new owner as part of that transaction.
5. Information Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect against loss, theft, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies (such as web beacons and pixel tags) to make the site function properly, remember your preferences, analyze how visitors use the site, and improve site performance.
A cookie is a small text file that a website places on your device. Most browsers accept cookies by default but allow you to refuse them or delete them through your browser settings. Disabling cookies may cause some parts of our website to not function correctly.
We may use third-party analytics services, such as Google Analytics, which collect information about your use of our website using cookies. You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated by Cumberland Site Services, LLC. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit.
8. Data Retention
We keep your information for as long as needed to provide our services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. When we no longer need your information for these purposes, we will delete it or anonymize it.
9. Your Choices and Rights
You may:
- Request access to the personal information we hold about you;
- Request correction of information that is inaccurate or incomplete;
- Request deletion of your information, subject to our legal and recordkeeping obligations;
- Opt out of receiving marketing or promotional emails by following the unsubscribe instructions in those emails or by contacting us directly;
- Opt out of receiving service-related text messages by replying STOP, as instructed in the message.
To make any of these requests, please contact us using the information in Section 13. We may need to verify your identity before responding to your request.
10. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will take appropriate steps to delete it.
11. Do Not Track Signals
Some browsers offer a "Do Not Track" setting that signals to websites that you do not want your activity tracked. Because there is no industry-standard way to interpret Do Not Track signals, our website does not currently respond to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Changes are effective when posted. Your continued use of our website after we post changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
13. Contact Us
If you have questions, comments, or requests about this Privacy Policy or about how we handle your information, please contact us:
Cumberland Site Services, LLC
319 Mike Street
Fayetteville, NC 28303
Phone: 910-868-3830
Email: cumberlandseptic@gmail.com